Next-Generation Hotel Management
Hostanova
An all-in-one platform built to manage modern hospitality in Pakistan — designed for boutique guesthouses, resorts, and hotel chains alike.
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At a Glance
Everything in Numbers
A comprehensive platform designed end-to-end for hotel management across every department and service.
Core & Security
Core & Security
Enterprise-grade authentication, role management, and organizational control
Authentication
1717+ auth methods including 2FA, OAuth & magic links
- Email, OTP & Magic Link login
- Google OAuth2 social login
- Two-Factor Authentication (2FA)
- Token-based auth (Access + Refresh)
- Session & suspicious login tracking
User Types & Roles
498 user types and 49 hotel roles across 13 departments
- Guest, Customer, Staff, Manager, Admin, Owner
- 49 department-specific hotel roles
- Front Desk, Housekeeping, Kitchen, Spa, POS
- 5-level role hierarchy
Permissions (RBAC)
200+200+ granular permissions across 25 categories
- 25 permission categories
- Role-based default permissions
- Permission inheritance hierarchy
- Department-scoped permissions
- Per-user permission overrides
Organization Management
9Multi-property chains with global settings
- Multi-property hotel groups
- Multi-currency & exchange rates
- Timezone configuration
- Department management
Rooms & Bookings
Rooms & Bookings
Complete room lifecycle and unified booking management across all services
Residence (Room Mgmt)
17Full room lifecycle from buildings to seasonal rates
- Buildings → Floors → Rooms hierarchy
- Room types, features & amenities
- Rate plans & seasonal pricing
- Housekeeping statuses & inventory
- Room images & notes
Bookings
17Unified dashboard for 10+ booking types
- Unified booking dashboard
- Room, Cafe, Cinema, Spa, Golf bookings
- Hall, Laundry, Transport, Designer, F&B
- Booking packages & modifications
- Cancellations & booking notes
Guest Services
Guest Services
9 integrated service modules — dining, entertainment, wellness & more
Food & Beverage
12Multi-outlet restaurant management
- Multi-outlet restaurants
- Menu & order management
- Table reservations & kitchen stations
Cafe
13Cafe ops with real-time order tracking
- Menu, orders & tables
- Reviews & special offers
- Real-time order updates
Cinema
11Halls, seat maps, showtimes & tickets
- Hall & seat map config
- Movie catalog & showtimes
- Ticket booking & concessions
Spa & Wellness
11Services, therapists & appointments
- Service catalog & packages
- Therapist scheduling
- Promotions & feedback
Golf
7Course management & scorecards
- Course & hole config
- Equipment & events
- Player scorecards
Halls & Events
7Banquet halls, layouts & packages
- Hall types & amenities
- Layout templates
- Event packages & pricing
Designers
7Tailoring, fabrics & fittings
- Garments & fabric catalog
- Measurements & fittings
- Designer order lifecycle
Laundry
7Order lifecycle & damage reports
- Service catalog & pricing
- Full order lifecycle
- Damage reports & stats
Transport
4Fleet, drivers & bookings
- Vehicle fleet management
- Driver management
- Transport bookings & pricing
Business & Finance
Business & Finance
End-to-end financial operations with FBR tax compliance for Pakistan
Finance
12Dashboard, invoicing & Pakistan tax compliance
- Finance dashboard & invoices
- FBR integration
- GST 18% / PST province-based
- Excise duty & tax-exempt support
Payments
6Multi-method processing with Stripe
- Multiple payment methods
- Stripe gateway integration
- Refunds & split payments
Point of Sale
20Full POS with offline mode & daily summaries
- Terminal & session management
- Cash register & drawer management
- Offline mode & auto daily summary
- Discounts, void & refund processing
Inventory
22Full supply chain with automated alerts
- Items, categories & stock levels
- Supplier & purchase orders
- Batch tracking & expiry monitoring
- Automated reorder & par level alerts
Maintenance
20Work orders, assets & quality checks
- Work orders & task assignment
- Asset tracking & documents
- Maintenance plans & schedules
- Quality checks & checklists
People & Loyalty
People & Loyalty
Complete HR suite, tiered memberships, CRM, and flexible subscription plans
Human Resources
20Attendance, leave, shifts & performance
- Staff & manager profiles
- Attendance, breaks & adjustments
- Leave policies, balances & requests
- Shifts, schedules & performance reviews
Memberships & Loyalty
9Tiered loyalty with points & free-night perks
- Gold, Platinum & Diamond tiers
- Loyalty point transactions
- Free night allocations & benefits
Customers (CRM)
7Profiles, analytics & loyalty programs
- Customer dashboard & profiles
- Customer analytics
- Loyalty program management
Subscriptions & Billing
13Flexible plans from $59/mo to lifetime
- 4 plan tiers + custom plans
- Registration key system
- Feature gating & usage tracking
- Plan upgrades, downgrades & addons
Platform & Analytics
Platform & Analytics
Reporting engine, 250+ notifications, audit logging, sync, PWA & more
Analytics & Reporting
1717 report types with scheduled exports
- Organization & hotel dashboards
- 17 report types, scheduled delivery
- Export: PDF, Excel, CSV, JSON
Notifications
250+250+ notification types system-wide
- In-app, push & email notifications
- Per-module notification types
- User notification preferences
Audit Logging
150+150+ auditable actions with severity tracking
- Info / Warning / Error / Critical / Security
- IP & device tracking
- Audit log viewer & preferences
Guest Portal
12Self-service portal for guests & members
- My bookings & membership
- Loyalty points & payment methods
- Room, spa, cafe & transport booking
Public Booking App
8Standalone guest-facing booking experience
- Hotel search & listing
- Room browsing & booking form
- Payment & confirmation
Sync Engine
8Cloud ↔ local sync with conflict resolution
- Bi-directional cloud sync
- Conflict resolution rules
- Auto-retry & checkpoints
Platform Capabilities
14PWA, offline mode, theming & email templates
- Progressive Web App (installable)
- Offline mode & data persistence
- Light / Dark / POS themes
Departments
1313 dedicated departments with scoped ops
- Front Office, Housekeeping, F&B
- Finance, HR, Management
- POS, Spa, Cinema, Transport & more
Get Started
Ready to Transform Your Hotel?
Whether you run a boutique property or an entire chain — Hostanova is built to scale with you.
Built for Hotels In
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